Privacy Policy for Merlion Culinary Co.
Merlion Culinary Co. ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and share information when you use our services, including Corporate Catering, Event Catering, Wedding Catering, Private Chef Services, Food Delivery, Menu Planning, Culinary Consultation, and On-site Food Preparation.
1. Information We Collect
We collect various types of information in connection with the services we provide:
- Information You Provide Directly to Us: This includes personal data you provide when you inquire about our services, book an event, request a quote, make a payment, or communicate with us. This may include your name, contact information (such as email address, phone number, and mailing address), event details, dietary restrictions, guest counts, and payment information.
- Information Collected Automatically: When you access our online platform, we may automatically collect certain information about your device and usage, such as your IP address, browser type, operating system, referring URLs, and pages viewed. This helps us understand how our services are used and improve our offerings.
- Information from Third Parties: We may receive information about you from third-party partners or service providers, such as payment processors, marketing agencies, or event planning platforms, to the extent permitted by law.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To provide and deliver the services you request, including managing your catering orders, menu planning, and on-site event execution.
- To communicate with you about your inquiries, bookings, updates, or changes to our services.
- To process payments and manage billing.
- To personalize your experience with our services and provide tailored recommendations.
- To improve and develop our services, offerings, and online platform.
- To comply with legal obligations and enforce our terms and conditions.
- For marketing and promotional purposes, with your consent where required.
3. Sharing Your Information
We may share your information with:
- Service Providers: Third-party companies and individuals who provide services on our behalf, such as payment processing, IT support, marketing, and analytical services. These providers are obligated to protect your information and may only use it for the purposes for which it was shared.
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
- Legal Requirements: If required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect our rights or property, prevent fraud, or protect the safety of our users or the public.
- With Your Consent: We may share your information with your explicit consent or at your direction.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Rights
Depending on your location and applicable laws, you may have certain rights regarding your personal information, including:
- The right to access the personal information we hold about you.
- The right to request correction of inaccurate or incomplete information.
- The right to request erasure of your personal information, under certain conditions.
- The right to object to the processing of your personal information, under certain conditions.
- The right to request restriction of processing your personal information, under certain conditions.
- The right to data portability, if applicable.
To exercise any of these rights, please contact us using the contact details provided below.
6. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on our online platform. We encourage you to review this Privacy Policy periodically for any updates.
7. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Merlion Culinary Co.
18 Raffles Quay, #22-01
Singapore, 048582
Singapore